FAQs

You rent a rack space in our store for a chosen period (10, 15, or 20 working days), price your items online, bring your preloved items to the store, and we handle the selling. You keep 75% of all sales, and we take care of customer service, payments, and transactions.

We welcome women’s and men’s clothing, footwear, and accessories in excellent condition. Each rack can hold up to 40 clothing items, 5 pairs of shoes, and 5 accessories. Each seller may also include up to 10 children’s clothing or footwear items at no extra cost. All items must be clean, authentic, and free from damage or odour. We do not accept underwear, swimwear unless new with tags, fur, ultra-fast fashion, counterfeit goods, unsafe goods, or illegal items. Items with a resale value above CHF 1,500 require prior approval.

Each rack holds up to 40 items on hangers, plus up to 5 pairs of footwear and 5 accessories. You can bring additional items during your rental period to refresh your selection as pieces sell, provided they are registered by the previous working day.

Rental period options are 10, 15, or 20 working days.

Yes, you can. It is a cost-effective option if you do not have enough items to fill a full rack.

You keep 75% of each sale. We retain 25% commission to cover payment processing, customer service, and store operations.

We will transfer your earnings to your bank account within 7 working days after your rental ends.

• If you cancel more than 7 working days before your rental starts, you will receive a full refund.

• If you cancel 1–7 working days before your rental starts, you will receive a 50% refund.

• Cancellations on or after the start date, or no-shows, are non-refundable.

First register your clothes online, then bring them to our store at the start of your rental period and set up your clothes on your designated rack. For accessories, ask about display options from our staff.

• Premium rack space in the center of Geneva.

• Everything you need to set up your rack including hangers, price tags, and security elements for valuable pieces.

• Customer transactions and payments.

• Marketing on our social media.

• Sales reports and support.

Collect them on your last rental day or choose the donation option when booking your rack. Late collection may incur handling or storage fees according to our Booking Terms.

Yes! Register new items in your account by the previous working day so we can prepare price tags in time.

We maintain a safe, attended environment and provide security elements for valuable items, but cannot guarantee against theft or damage. Consider insurance for valuable pieces.

Extensions depend on availability. Request extensions at least 5 working days before your rental ends.